Guest Services - Terms and Conditions
Welcome to our Terms and Conditions of all of our rentals. This is important and affects your legal rights and obligations, so please read them and other terms referenced in this document carefully. Each guest must affirm agreement electronically or verbally to these Terms & Conditions and becomes legal binding at the point the reservation is secured by payment. Booking through a 3rd party does not waive SkyRun’s rights under these Terms & Conditions. These terms will also be included on your reservation confirmation. Let us know if you have any questions about our terms.
By submitting this reservation, you are agreeing to the following terms and conditions:
Cancellation Policy: Except as provided below by Insurance or special billing terms, cancellation at any time results in forfeiture of your deposit. Cancellation within 30 days results in the forfeiture of your entire rent. There is no cancellation for any reason including weather, travel delays, or inclement weather. HOWEVER: If SkyRun can re-rent your unit, and you cancel within 30 days, your rent will be refunded to the extent that SkyRun is able to rent your room up to the full rent.
Insurance: A travel insurance policy is issued if you as the guest opts-in through RentalGuardian.com when booking a reservation with SkyRun. If a guest cancels, delays, postpones arrival, or leaves early from a planned reservation for a covered reason, refer to coverage documents, see details at http://skyrunvacation.rentalguardian.com/available-products.html, guests may file a claim to the claims number provided on the covered documents. SkyRun can provide the policy number if it is unable to be located when a guest calls. Guests may call the customer care number on their coverage documents with any questions about the policy and coverage.
Check-in and Check-out times: Normal Check-in time is 4 p.m., Check-out time is 10 a.m. (or 11 a.m. if staying in a platinum-rated property). SkyRun is authorized to charge you $50/hr and to remove your items to our check-in center and charge you for an extra night if you stay past check out time unless arrangements for late checkout are confirmed.
Age and Occupancy Restrictions: You MUST be at least 25 years old to rent a property from SkyRun. You will need to present a valid ID when you check-in or you will be refused access to the property. MAXIMUM OCCUPANCY at ANY TIME is equal to the number of people that is advertised as being able to sleep in beds in the condo. NO people beyond that number are allowed at ANY TIME. NO HOUSE PARTIES ALLOWED. No smoking of ANY kind.
Rules: No Pets, No Smoking of ANY kind. You must follow the rules of the building you are in including noise, parking, and common area use. Failure to comply with any rule listed here means an automatic $300 minimum charge to your credit card for cleaning ($1,000 for a house party, see below). If a fine is issued to the homeowner via the HOA due to non-compliance with the rules, you will be charged for any and all non-compliance fines.
If you break the rules and do not comply after the first request by SkyRun, you will be asked to leave the property and you will forfeit the remaining balance of your stay.
Parties: NO HOUSE PARTIES ALLOWED. If there is a party in this property (as evidenced by a noise complaint and/or calling of security or by large amounts of trash and destruction) you WILL BE CHARGED for complete clean-up and replacement for damaged items. This will be AT A MINIMUM $1,000. A party completely voids the damage waiver. If you intend to come and party, rent somewhere else. SkyRun is SERIOUS about protecting our condos so they will be perfect for our owners and responsible guests.
Parking: Parking is limited at each property. You must inquire regarding parking instructions and/or restrictions for your specific rental. There is absolutely no off-street parking. You must park where you are designed to do so by our staff and/or the building management. Please keep your vehicle count to a minimum. Please keep in mind that specific properties have a maximum height clearance on vehicles for underground parking. UNDER NO CIRCUMSTANCES CAN RECREATIONAL VEHICLES OR TRAILERS BE PARKED AT THE SPECIFIC PROPERTY. DO NOT BRING RECREATIONAL VEHICLES OR TRAILERS.
Use of Specific Property Booked: You have booked a specific property. However, on extremely rare occasions, the specific property you booked may not be available due to circumstances beyond our control such as maintenance problems with the property booked, or a change of ownership or management of the property since you booked. In the event that the property you booked is not available, SkyRun will attempt to place you into a similar or better property at the same price or offer you another property at a lower rate. If the replacement property offered is not acceptable to you for any reason, SkyRun will cancel your reservation and refund your total amount paid. SkyRun does not guarantee that a suitable property will be able to be found. If the property you have rented becomes unoccupiable during your stay (heat or refrigerator breaks for example), SkyRun will also make our best effort to find you a similar or better place to move to and if unable to do so, refund the portion of your rent unused.
Housekeeping: SkyRun units are SELF CATERING at no extra charge. That means that the unit will be cleaned prior to your arrival and will be cleaned after you leave and include fresh linen and towels when you arrive. During your stay, YOU are responsible for any cleaning including taking out the trash and washing the linens that SkyRun provides if you choose to wash them. If you want additional towels or linens, Mid-stay cleans may be purchased for a separate charge that provides fresh towels and linens and trash take-out and dishwasher loading and light clean/vacuum.
Damage: Your rental INCLUDES an accidental reported damage waiver fee up to a maximum of $1,500. Therefore the cost to repair any ACCIDENTAL and REPORTED damage to the rented property including any missing or broken items up to a maximum of $1,500 will be covered at NO CHARGE to you AS LONG AS the damage is reported upon your departure in writing on your guest comment card or via email. Any damage we deem to be purposeful or negligent or damage not reported will be charged to your credit card. Please report any damage that you notice upon check-in to avoid getting charged for damage you didn't create.
Warranties: Equipment - From time to time, equipment in the condos (utilities, TV's, appliances) and in the resort/buildings (pools, hot tubs, etc.) are out of service. In such a case, notify SkyRun immediately and SkyRun will do everything within our power to correct the situation, including making another condo available for your use. However, this may not be possible and is not cause for a full or partial refund. Weather - obviously we can't control the weather. SkyRun will not refund you for any weather-related issues including but not limited to poor conditions or inability to get to the unit due to weather.
Limitation of Liability: SkyRun assumes no liability for your stay in Miami or the activities that you take part in while here. The limit of SkyRun's liability is the total amount of compensation we have received for your condo rental.